Privacy Policy

SMS/Text Messaging Policy - Reclaim Women's Health & Wellness Clinic

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1. Information We Collect

We may collect the following categories of personal information:

• Personal Identification Information: Name, date of birth, and other identifying details you voluntarily provide.

• Contact Information: Phone number, email address, mailing address, and other contact details.

• Appointment Information: Appointment requests, scheduling preferences, confirmations, reminders, and related communications.

• Health-Related Information: Information about your health, wellness, medical history, or healthcare needs that you voluntarily provide when communicating with our clinic or receiving our services.

• Communication Information: Information you provide through website forms, email, telephone, SMS, or other communication channels.

• Website and Technical Information: IP address, browser type, device information, cookies, and website usage data, where applicable.

We collect information directly from you, through your interactions with our website, and, where applicable, from authorized healthcare or service providers.

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2. How We Use Your Information

We may use your personal information for the following purposes:

• To schedule, confirm, and manage appointments.

• To respond to inquiries and provide customer support.

• To communicate information about our services.

• To send appointment reminders, confirmations, and service-related notifications.

• To provide healthcare and wellness services.

• To improve our website, services, and patient experience.

• To process administrative requests and manage clinic operations.

• To maintain security, prevent fraud, and comply with applicable legal requirements.

We limit the use of personal information to purposes consistent with the reason it was collected and applicable legal requirements.

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3. How We Share Your Information

We respect your privacy and do not sell your personal information.

We may share information with authorized service providers who support our business operations, such as appointment scheduling systems, secure communication platforms, website hosting providers, and other necessary service providers.

We may also disclose information when required by law, to comply with legal obligations, or to protect our rights and the safety of our patients and staff.

SMS consent and mobile phone numbers will not be shared with third parties or affiliates for their marketing or promotional purposes. This includes all information collected through SMS opt-in.

Any sharing of protected health information, where applicable, is subject to relevant healthcare privacy laws and our applicable privacy practices.

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4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and enhance the browsing experience.

You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

Where applicable, we use reasonable measures to protect information collected through website technologies.

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5. SMS Communications and Consent

Reclaim Women's Health may send SMS messages to individuals who have explicitly opted in to receive text messages from our clinic.

If you consent to receive SMS from Reclaim Women's Health, you agree to receive appointment-related and customer care SMS messages from us, including appointment confirmations, appointment reminders, scheduling updates, responses to inquiries, and other service-related notifications.

SMS Terms and Disclosures

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP to opt out of receiving SMS messages at any time.

• Reply HELP for support.

• Consent to receive SMS messages is not a condition of receiving healthcare services or making a purchase.

• Your SMS consent and mobile phone number will not be shared with third parties or affiliates for their marketing or promotional purposes.

• Visit Privacy Policy for privacy policy and for Terms of Service.

   

You may withdraw your consent at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you provide consent again.

For assistance, reply HELP or contact our clinic through our website.

Please avoid sending sensitive medical information through ordinary text messages unless we have specifically provided a secure and appropriate communication method. SMS messages may not be suitable for urgent medical concerns.

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6. SMS Opt-In and Mobile Information Protection

Individuals may opt in to receive SMS communications through our website forms or other approved communication methods that clearly disclose the purpose of the messages and request consent.

We maintain our commitment to protecting mobile phone numbers and SMS consent records.

Mobile information, SMS opt-in data, and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We use mobile phone numbers only for the purposes disclosed when consent is obtained, subject to applicable laws and our privacy obligations.

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7. Health Information and Privacy

As a women's health and wellness clinic, we recognize the sensitive nature of health-related information.

We take reasonable steps to protect health-related information and limit access to authorized personnel and service providers who need the information to perform their responsibilities.

Where applicable, our collection, use, disclosure, and safeguarding of protected health information are governed by relevant healthcare privacy laws, including HIPAA.

For information about your rights regarding protected health information, please refer to our applicable Notice of Privacy Practices, if applicable, or contact our clinic.

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8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet or through electronic communication systems.

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9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain required records, resolve disputes, and meet applicable legal and regulatory obligations.

Healthcare records may be subject to specific retention requirements under applicable law.

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10. Your Privacy Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction, or deletion of certain information.

You may also manage your communication preferences, withdraw SMS consent, or contact us with privacy-related questions.

Some information, particularly healthcare records, may be subject to specific legal retention and access requirements.

To exercise applicable privacy rights, please contact our clinic.

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11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of third-party services before providing personal information.

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12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

Where services are provided to minors, information will be handled in accordance with applicable privacy laws and requirements.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage visitors and patients to review this Privacy Policy periodically.

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14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our website:

Reclaim Women's Health

Website: https://www.reclaimwomenshealthandwellnessclinic.com/

For healthcare privacy inquiries, please contact our clinic directly using the contact information available on our website.

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If you have urgent medical concerns, do not use text messaging. Call 911 or seek emergency medical care immediately.